Please read this policy carefully to understand how we handle your personal information.
What Information Do We Collect?
We may collect the following types of personal information when you use our services:
- Contact information, such as your name, email address, phone number, and mailing address.
- Payment information, such as your credit card details and billing address.
- Passport and visa information, necessary for travel arrangements.
- Health and medical information, relevant to trekking activities and required for travel insurance.
- Demographic information, such as age, gender, nationality, and interests.
- Other information you choose to provide, such as your feedback, reviews, and preferences.
How Do We Use Your Information?
We use your personal information to provide and improve our services, to process your bookings and payments, to communicate with you, and to comply with legal obligations. Specifically, we may use your information for the following purposes:
- To create and manage your account and bookings.
- To personalize your experience with our services.
- To process your payments and refunds.
- To communicate with you about your bookings, updates, and promotions.
- To improve our services, products, and customer support.
- To comply with legal and regulatory requirements.
- To prevent fraud, protect our rights, and ensure safety.
We do not sell, trade, or rent your personal information to third parties for their marketing purposes without your consent.
How Do We Protect Your Information?
We use appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, and destruction. We also require our partners and vendors to follow similar security standards and practices.
However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information, and you should use caution and secure passwords when using our services.
How Can You Access and Control Your Information?
You have the right to access, modify, and delete your personal information held by us. You can do so by contacting us at [contact information]. We will respond to your request within a reasonable time and may need to verify your identity before processing your request.You may also opt out of receiving marketing emails from us by following the unsubscribe link in our emails or contacting us directly.
Changes to This Policy